Shipping policy

Destinations and shipping charges

Available shipping destinations and charges are displayed at checkout after you enter your delivery address. If your country or address has no available shipping option, contact trayversasupport@gmail.com before placing an order.

Shipping costs can vary by the products in your basket and their fulfillment locations. A free-shipping offer applies only when it is shown for your order at checkout; it should not be assumed to apply to every destination.

Processing and delivery

Processing time and transit time are separate. Delivery estimates depend on the item, destination, and shipping service. If you need an item by a particular date, email us with the product and your city or postal code before ordering so we can check the current estimate. We do not guarantee delivery by a date that has not been confirmed for your order.

Separate parcels and tracking

Items may arrive in separate parcels. When tracking is available, use the link in your shipping confirmation or our Track Your Order page. Tracking updates may take time to appear after a parcel is handed to the carrier.

Address changes and delivery problems

Check your delivery address carefully before completing checkout. Contact us as soon as possible if it needs correcting; changes may not be possible once an order has been dispatched. If tracking stops updating, your order appears lost, or a parcel arrives damaged, contact us with your order number so we can investigate.

Cross-border orders

Where international delivery is available, customs processing may affect delivery times. Any taxes or duties collected by TrayVersa are shown at checkout. If you need clarification about charges for your destination, contact us before ordering.

Returns and refunds

Read our Return and Refund Policy for the 30-day unopened-item return conditions and help with damaged or incorrect items.