Refund policy

30-day returns

You may request a return within 30 days after your order is delivered. Change-of-mind returns must be unopened, unused, and in their original packaging, with seals intact. For hygiene reasons, opened or used oral-care products are not eligible for change-of-mind returns. This does not limit your rights if an item is faulty, damaged, or incorrect.

How to request a return

Email trayversasupport@gmail.com with your order number, the item you would like to return, and the reason. Please contact us before sending anything back so we can provide the correct return address and instructions. Do not send returns directly to a supplier or to the address on a parcel without our instructions.

Return shipping

For eligible change-of-mind returns, you are responsible for return shipping costs. We recommend a tracked service and keeping your proof of postage.

Damaged, faulty, or incorrect items

Contact us with your order number and, where possible, photos of the item and packaging. TrayVersa will cover the cost of resolving a confirmed damaged, faulty, or incorrect item, including any return shipping we require. We will explain the replacement or refund options available for your order.

Refunds

We will confirm the outcome after reviewing your request and, where a return is required, inspecting the returned item. Approved refunds are issued to your original payment method. Your bank or payment provider may take additional time to show the funds.

Need help?

Contact trayversasupport@gmail.com for return questions or an update on a refund. This policy does not exclude or restrict any consumer rights that apply to your purchase.