FAQ — Aligner Care & Order Help
Answers about products, shipping, returns, discounts, and aligner care.
Shipping options and charges are shown at checkout. Eligible unopened items can be returned within 30 days of delivery. Read shipping details · Read return conditions
Where does TrayVersa ship?
Available destinations appear at checkout after you enter your address. Shipping can vary by product and fulfillment location. If no option appears, email us before ordering. United States delivery is being verified and will be available only when a rate is shown at checkout.
How much does shipping cost?
Your available shipping services and exact charge are shown at checkout. A free-shipping offer applies only when it appears for your order. See our Shipping Policy.
When will my order arrive?
Processing and transit estimates depend on the product, destination, and carrier. Items may arrive separately. Tracking updates can take time to appear after dispatch. We do not guarantee an arrival date unless it has been confirmed for your order.
What is the return policy?
You may request a return within 30 days after delivery. Change-of-mind returns must be unopened, unused, and in their original packaging. Customers pay change-of-mind return shipping. TrayVersa covers the resolution of confirmed damaged, faulty, or incorrect items. Read the full Return and Refund Policy.
What is included with the Aligner Case?
The individual product includes one case in the colour selected. Aligners, chewies, and pull tools are not included with the case by itself. To combine them, use Build Your Own Basket and review every selected item before adding the kit to your cart.
How does the 10% first-order offer work?
Use code WELCOME10 at checkout for 10% off your first eligible order. It is 10%, not $10. Eligibility and whether discounts can be combined are confirmed at checkout.
How does the build-your-own kit discount work?
Add five or more eligible basket-builder items to unlock the displayed 10% kit discount. The basket shows an estimate; Shopify confirms the final discount and any combinations at checkout.
How do I get the free Travel Pouch?
The pouch is a promotional gift, not a regular product recommendation. Follow the instructions shown in your cart when your order reaches the stated threshold. The cart and checkout must show the pouch and its price as free before you pay.
How should I care for aligners?
Follow your aligner manufacturer or dental professional’s instructions. Avoid hot water, which can distort some plastics. Use only products confirmed as suitable for your appliance, and rinse cleaning products away as directed on their packaging.
How do I use chewies or a pull tool?
Follow the instructions supplied with the product and your dental professional’s guidance. Stop if use causes pain, damage, or unexpected movement. Accessories do not replace professional advice.
Where is my order?
Use the tracking link in your shipping confirmation or visit Track Your Order. If tracking has not updated for an unusual period, email us with your order number.
Email trayversasupport@gmail.com with your order number when applicable. We will reply as soon as we can.